Verify their authority
Every legitimate broker has a USDOT number and MC number. Every carrier has an active operating authority. Verify both on the FMCSA SAFER website.
Read recent reviews
Look at reviews across multiple platforms (Google, BBB, Transport Reviews) and focus on the last 6–12 months.
Compare quotes — but not just on price
Get three quotes. If one is dramatically lower, it's almost certainly a teaser quote. Ask why.
Ask about communication
You should have one point of contact from quote through delivery, not three different reps and a chatbot.
Understand the insurance
Ask for the carrier's certificate of insurance before pickup. Confirm cargo limits cover your vehicle's value.
Read the contract carefully
Pay attention to deposits, cancellation fees, change fees and pickup-window definitions.
Trust your local team
A Knoxville-based agent like Elisandrova Co. knows the East Tennessee market and answers the phone when something needs attention.
Get expert help
Have questions or ready to ship? Call (865) 267-6089 or request a free quote.